Support
Email support@comiclifebook.com. Say which iPhone and which version of the app (Settings shows it at the bottom), and what you expected to happen.
The TestFlight
LifeBook is in testing on iPhone before its App Store release. To join, email support@comiclifebook.com with the subject "TestFlight" from the email address of your Apple ID, and we will send an invitation. Purchases during testing are made in Apple's sandbox and are not charged.
Pages and plans
- Where do I see my pages?
- Settings, under "Your plan": what is included this month, what you have bought, and your assists.
- A page failed. Did I lose it?
- No. A page that cannot be drawn is given back, and the day is kept so you can draw it again from the comic screen.
- How do I change or cancel a plan?
- A bigger plan is bought in the app and starts at once. A smaller plan, or none, is set in your Apple account's subscription settings and takes effect at the end of the current period. Bought packs never expire.
- I reinstalled, or have a new phone.
- Settings, "Your plan", "Restore purchases" brings your purchases back from Apple. Your book itself comes back from your backup file: Settings, "Restore from a file".
Your book and backups
- Where is my data?
- On your phone. Settings, "Where your data lives", shows it and lets you save an encrypted backup file. Save one before changing phones.
- How do I delete everything?
- Settings, "Delete account". Your account and the server's copies of your pages are removed; the book on the phone is removed with the app, or by "Where your data lives".
- Can I turn the AI off?
- Yes. Settings, "AI and your data". The game continues; no pages are drawn and nothing leaves the phone.
Password
Use "Forgot password" on the sign-in screen; the email comes from no-reply@comiclifebook.com. Check spam the first time.